Hi Everyone, recently my cloned DM800HD could not boot-up, the red light near the front button will blink and after a while, it will stop blinking. It is not network connected and there is no Ip address. It could not be connected with a null cable to Pc also. Few month ago, the Led screen will turn-off totally after a few hours of turn-on in standby mode. Could anyone tell me what is wrong with it please ? Thanks

Hello !

Welcome to the forum, your issue most probably will be fixed with some hardware fix or software fix.

You need to go further with Johnny, at jb8a8f8.com or here on the hardware section where you posted your message.

Is these posts from you ?
https://jb8a8f8.com/support/index.php?threads/please-help-me-to-repair-dm800hd.229/page-3#post-4343

Admin

Hi Admin, thank you for the advice.
Best Regards

to Johnny,
Emo advised me to contact you because my DM800HD does not boot despite multiple precious suggestions by many members. I am exploring a factory reset without knowing how to perform it.
Description of the failure:
1- When I insert the power supply plug, the ethernet plug starts flashing both colors: yellow and green, led starts flashing red and on the box screen, message: Dream Multimedia. The tv screen opens with a V+ Black Hole 2.1.7 and www.vuplus-community.net purple image, it lasts 10 seconds
2 - After, everything stops during 15 seconds: only internet plug yellow, non led light , TV screen is black
3 - The ethernet plug starts flashing both colors: yellow and green, led starts flashing red and on the box screen, message: Dream Multimedia booting... . The tv screen opens with a V+ Black Hole 2.1.7 and www.vuplus-community.net booting ...blue image.
When I open DDC with the right parameters, There is no connexion with the box and a message: "error 10057 on functioning Send Socket is not connected."
History:
A streaming provider (I am for three years a satisfied client) proposed me to test for one day a CCcam extension. I accepted. when its programming through Anydesk finished, the provider told to restart the box. It failed persistently from that moment. I had the Dreambox 800HD for 5 years and I have been pleased with it. It worked well. I can operate it, not program it. The provider offered to reprogram the box once it it is booting.
Among my seven image flashing negative experiences, there was an image recommended by teak-won-do: newenigma2-ipk-weekly-dm800-06_09_2020.nfi. And it is presently flashed in the box. With all 5 others, including my own 2 previous ones, no image at all has appeared on the TV screen.
I would definitely appreciate your advice.
Montroc

Reset : http://www.ourdreambox.com/ubbthreads.php?ubb=showflat&Number=5234#Post5234

BSR : http://www.ourdreambox.com/ubbthreads.php?ubb=showflat&Number=3137#Post3137

Capacitor leaking (this generally happens on clones), to be checked : http://www.ourdreambox.com/ubbthreads.php?ubb=showflat&Number=2315#Post2315

TS

Yeah indeed what TS says, it seems to me that it may be related to one or more bad caps of the 1.3v voltage circuit.
The C112/C113/C114, more about which caps it may be you can see here.

Check at least visual if you see some leakage on top of the caps, or make/post/show a picture of the motherboard so that we/I could check it.

Johnny
Thank you
I shall verify but the problem occurred after the CCCam provider made a programming mistake. A moment before the box functioned perfectly.
While the internet flow seems to enter the box, Telnet does not connect. So, I do not see any workable software solution. I have tried flashing all the images advised to me. No reboot.
My question to you: how to perform a factory reset? Is there a flashing solution? Or an electric one?
Your answer will be appreciated
Montroc

Johnny
I have unable to sign up to your Sanctuary https://jb8a8f8.com
You don't have permission to access /support/index.php on this server.
tell me how to proceed
Thank you
Montroc

When pressing the now sign up button, and to enable the Do you already have an account? ... No, create an account now you should be able to create a account.
Or you can go to this Sign up page if you want to create a account which is the same as above.

However, you only have to need a account when you want to post something, all further info on the Sanctuary are free to download and to read.

Johnny
just tried and got: You don't have permission to access /support/index.php on this server.
Montroc

Johnny
I have asked:
My question to you: how to perform a factory reset? Is there a flashing solution? Or an electric one?
what is your answer?
Montroc

The way to do it, is to reset the BIOS, see below,

and to flash a new image. It will erase all Flash memory, loading the new clean image.

Erase BIOS : http://www.ourdreambox.com/ubbthreads.php?ubb=showflat&Number=5234

Images, you can find the one for your sim, but for Japhar sim boxes (any box that was upgraded to Japhar Sim) you can find below.

Japhar images : http://www.ourdreambox.com/ubbthreads.php?ubb=postlist&Board=47&page=1

and these images are ONLY for Original boxes with A2P Sim : http://www.ourdreambox.com/ubbthreads.php?ubb=postlist&Board=104&page=1

Admin

thank you

T shall try and let you know the result.
Montroc

Unfortunately, Telenet does not function. So it does not work
When I open DCC, I get error 10057 in function send socket is not connected.

It seems to me that to act the only software tool possibly available is to flash the solution.
there is no other internet tool available when you can't access Telnet or any FTP

Use Telnet with Putty tool, as DCC is buggy, or just the Windows tool "telnet" (if it's activated, on Win7+ you have a menu to activate ftp, telnet etc).

If you have no telnet access, then you need to go thru the Service Port on the back of the box, and so only Putty in COM with 115200bps speed can give you access to the log, and the JapharFlasher will help you to flash clean new images to the box. But to successfully do this, better is to have a PC with RS232 port and real RS232 cable... to access the Service Port, as the USB-RS232 are generally VERY BAD and FAILING most of time.

Admin

Thanks Admin
This is brand new to me. But I shall try.
Montroc

to Admin,

I checked and results are negative:
1- I can ping my original DM800HD but no FTP or Telnet. Sometimes DCC has FTP connecting but after 20 sec more or less, it is disconnected and my PC is blocked. I have to relaunch it.
2- My PC does not have a RS232 port and I do not have a RS232 cable.
I am totally incompetent to imagine a technical solution to a programming mistake. Nevertheless,I have the feeling that flashing might work to provide a factory reset. Among the seven flashing images I have tried, the most useful but unfortunately not totally efficient was "newenigma2-ipk-weekly-dm800-06_09_2020.nfi". But I do not know if such a marvel does exist? I am surprised that the initial Dreambox 800HD developers have not created a solution to that problem enabling factory reset when none FTP, Telnet or others are unable to access the box.
Let me know your opinion and better your solution
Thank you
Montroc

The RESET of a box is done thru the reflashing of the FLASH image. It is erasing all the Flash and replacing it with the new image that is "clean" with no configuration, as you would receive the box from factory.

Then sometimes some plugin/images modify the BIOS settings, and there is the option to reset it as explained.

You need to find a PC with an RS232 real port, as using USB-RS232 is most of time resulting with failure... (thru Service port and RS232 cable).

If you have no Telnet/FTP, this could be due to a corrupted image/software in the box (image), so you need to reflash the Flash memory with a new image... this is done thru the RS232 with JapharFlasher/DreamUp or via the http Webif interface. If you have ping working and you can flash the box, it means the hardware works fine, but image in box fails for Telnet/FTP. Check also if your PC has no firewall set, to block you from using FTP and Telnet... from Win7 you generally have to activate such services and even unblock them on the Firewall.

So all is available, but it really depends of what you are capable of doing in your side with your computer.

Personally I prefer for your box to use Open Images (OpenPLi, OpenBlackHole etc), as the DMM images are 5-7 years old with only DVB-S/S2-T-C Support, no Streaming etc.

TS

Thanks Pooh-Bah
I shall try your both your advices. My PC has Windows 10
1- Check also if your PC has no firewall set, to block you from using FTP and Telnet
2- Try http://www.openblackhole.com/
I shall let you know how it ends up.
Montroc

Pooh-Bah
No firewall blocks DCC from using FTP and Telnet
I have opened http://www.openblackhole.com/ but I have not found a recent image to flash my DM800HD (*.nfi)
Could you identify it and give me its *.nfi address?
Thanks
Montroc

To TS
Back to Paris, I have been able to revitalize an old Dell Dimension 9100 with Windows 7 and buying a new RS 232 male female cable to be delivered tomorrow. To flash the box with an image, should I use the last working image before the programming mistake by a provider that generated the non rebooting? That image was Blackhole-3.0.2G_DM800_SSI84_20160816.nfi or should I use those you recommended?
Many thanks for your kind attention.

We recommand you to use the latest image you had working, but be sure the sim is compatible with the image/SSL.

TS

P.S.: I (Toysoft) am this week in Paris, if you want to upgrade your box to Japhar it could be handy. And in the same time I could try to fix all your problems, as with Japhar sim it works very well and all works.

Hi Toysoft
Thanks for your quick answer. How long do you stay in Paris?
I plan to try to flash the last working image, as you deem it the best solution, once I get the cable, i.e. tomorrow or Tuesday. I shall let you know the result. From there, we might explore your avenue.

I will be here in Paris on next days, just out for Christmas day with friends.

TS

Maybe your call
Happy Christmas
Montroc

Thank you, same to you and your loved ones,

TS